Blog on the Run: Reloaded

Wednesday, June 9, 2004 8:12 pm

Why customer service matters, or, How Mike the night clerk probably got fired

Filed under: Ew. — Lex @ 8:12 pm

I once worked in a variety of really crummy service jobs, but I always tried to be polite and helpful even to people who were behaving like total horse’s asses, because even in the pre-World Wide Web, pre-PowerPoint era (yes, kids, Daddy really is THAT old), I was terrified that something like this might happen.

I had my own bad experience with that chain once in Atlanta. Put it this way: We only got any action after my wife threatened to notify the Fulton County Department of Public Health about conditions there. I am so not making that up.

(Link via Ed.)

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