Blog on the Run: Reloaded

Tuesday, August 31, 2004 5:30 am

Real customer service

Filed under: Fun — Lex @ 5:30 am

My mother recently bought something online, and the e-mail response she got was worth sharing:

Thanks for your order with [company]!Your [products] have been gently taken from our [company] shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your [products] and polished them to make sure they were in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your [products] into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of [major American city] waved ‘Bon Voyage!’ to your package, on its way to you, in our private [company] jet on this day, Friday, August 27th.

I hope you had a wonderful time shopping at [company]. We sure did. Your picture is on our wall as “Customer of the Year”. We’re all exhausted but can’t wait for you to come back to [company].COM!!

Thank you once again,

[signature of president]

Who cares whether the product is worth the price? The letter is priceless.


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